Privacy Policy
Last Updated: December 9, 2024
At 21phi (“we,” “us,” or “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://21phi-ecommerce-demo.vercel.app/ (https://21phi-ecommerce-demo.vercel.app/) and when you make a purchase or engage with our services, products, and features. By accessing or using our website, you signify your understanding and agreement to the collection and use of your personal information as described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services.
1. Information We Collect
A. Personal Information:
We may collect personal information that you voluntarily provide to us when you:
- Make a purchase or attempt to make a purchase (e.g., your name, billing address, shipping address, payment information, email address, and phone number).
- Sign up for newsletters or marketing communications.
- Contact us via email or through our online forms (e.g., name, email address, and any other information you choose to provide).
B. Automatically Collected Information:
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products viewed, what websites or search terms referred you to our website, and how you interact with our website. We refer to this automatically-collected information as “Device Information.”
C. Cookies and Similar Technologies:
We use cookies, pixels, and other similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand the effectiveness of our marketing campaigns. You may disable cookies through your browser settings, but some features of our website may not function properly if you do so.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Order Fulfillment: To process and fulfill your orders, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
- Customer Support: To communicate with you, respond to your inquiries, and provide general customer support.
- Personalization: To personalize your experience on our website and recommend products or content that may be of interest to you.
- Marketing and Advertising: To send you marketing communications, offers, and promotions that we believe may be of interest to you, in accordance with your communication preferences.
- Analytics: To analyze usage trends and improve our website, products, and services.
- Legal and Compliance: To comply with applicable laws, regulations, and legal processes and to protect our rights, property, and safety, and that of our users and the public.
3. Sharing Your Information
We may share your personal information with:
- Service Providers: We use third-party service providers to help with certain aspects of our operations (e.g., payment processing, order fulfillment, shipping, analytics, and marketing). These providers are authorized to use your personal information only as necessary to provide services on our behalf.
- Shopify Platform: Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that enables us to sell our products and services to you. Your personal information may be stored through Shopify’s data storage, databases, and the general Shopify application. They store your information on secure servers behind a firewall.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid request by a governmental authority.
4. Third-Party Links
Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we no longer need to retain your personal information, we will securely dispose of it in accordance with applicable laws and regulations.
6. Security Measures
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any incomplete or inaccurate personal information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
- Opt-Out of Marketing Communications: You may opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
To exercise these rights, please contact us using the contact details provided below. We will respond to your requests within the time frames required by applicable laws.
8. International Data Transfers
Your personal information may be transferred to and stored in countries outside of your own. We will take measures to ensure that any such transfers comply with applicable data protection laws, including using appropriate safeguards such as standard contractual clauses.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have collected such information, please contact us, and we will take steps to delete it as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website and services after any changes indicates your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:
Email: admin@21phi.com
Address: Toronto, Ontario, Canada
Thank you for entrusting 21phi with your personal information. We value your privacy and will continue to work hard to protect it.